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Return Policy

Customer satisfaction is our number one priority. If for any reason you are not satisfied with our product(s), we are pleased to offer the highest standard of customer service. We'll gladly accept returns within 7 days from delivery date.

Can I cancel or change my order?
Orders can be canceled or changed within 24 hours of purchase. Otherwise, we charge 50% as the restocking fee before we ship out your order. But if we have shipped out your order, then no items can be canceled or changed. We thank you so much for your understanding.

What wigs can be returned?
ONLY eligible wigs (Including no lace cut, no damage, unwashed, no hair cut, no hair dye, no altered, etc.) can be returned.

How to return the wig?
Normally the wig with intact lace can be returned, but we need to check whether the wig is complete. To help you return the wig, please contact our customer service and follow the guide, otherwise we will not be responsible for any loss!

Attention please:
1. Please return the wig within 7 days from delivery date and no item(s) can be returned for more than 7 days.
2. 20% restocking fee will be applied for all returned merchandise, because we do not sell refurbished or previously owned products. Return postage is on buyer. We do not accept the Freight Collect.
3. Tracking number of the returned package needs to be provided within 7 days from the day we give you the return address. After 7 days we will assume that the product is satisfactory and no return is accepted.
4. After we have received your returned item and the inspection of returned item(s) is completed(normally within 1-3 working days), Return Credit will be issued to your PayPal account by default.

Note: Please do not send items to the address given on the shipping package. It's not our return address, otherwise it will affect your return process. For those self-return or self-exchange without our authorization, our customer service have the right to refuse the returned item(s).