Free Shipping Worldwide! 10% off all synthetic lace front wigs. Coupon Code: NEW10.

FAQ

1. Can I cancel or change my order?
Orders can be canceled or changed within 24 hours of purchase. Otherwise, we charge 50% as the restocking fee before we ship out your order. But if we have shipped out your order, then no items can be canceled or changed. We thank you so much for your understanding.

2. What’s your return & exchange policy?
Customer satisfaction is our number one priority. If for any reason you are not satisfied with our product(s), we are pleased to offer the highest standard of customer service. We’ll gladly accept returns within 7 days from delivery date. For more details, please check our Return Policy and the Exchange Policy.

3. What forms of payments are available?
Your payment will be securely transferred via MasterCard, VISA and PayPal.

4. Is my credit card and personal information secure using your site?
We take your privacy and personal information seriously and use every precaution necessary to ensure your shopping experience is safe! ITYMAHAIR.COM uses the latest Secure Socket Layer (SSL) encryption to keep your private information and credit card information as secure as possible. Payment processing is done through PayPal Payment Processing, who is one of the largest and safest payment gateways available on the internet. From the beginning to the end of your transaction your credit card account number is never stored in our systems. For more details and information, please check our Privacy Policy.

5. How can I track my order?
Once we ship your order you will receive a shipping confirmation email from us which will include a link to retrieve your tracking number. In addition, you can always log into your ITYMAHAIR.COM account, find your order and track it from there. The tracking number will link to the carrier’s website where you can track your shipment.

6. I am not receiving my emails, what should I do?
They may be in your SPAM folder. To ensure you receive our emails properly, so they are not SPAM filtered, please add our email address: service@itymahair.com to your address book.

7. How do I check on an order that I have placed?
You are able to check on your order in several different ways. First, you can always log into your ITYMAHAIR.COM account to check the status of your order. Or you can contact us by email at service@itymahair.com or you can check out the order confirmation email we sent when you placed the order.

8. What is the size of the wig?
All of our synthetic lace front wigs are made with an average cap size whose circumference is 22.5 inches. For more details about our lace front cap construction, please check it out here.

9. Is the wig color exactly the same as the picture shown on the website?
Due to different monitor settings and the lighting of our photo-shooting, there exists a chance that picture's color could vary slightly from the original color of the wig.

10. After I apply the wig, why does it look shorter/longer compared with what was shown in the pictures?
Since everyone's head size and neck length may be different from our mannequin, it could make the length of the wig different from the length shown in the pictures.

11. What else to do to ensure the secure fit of my wig? Will it fall off easily?
All of our synthetic lace front wigs are made with three extra combs and one adjustable strap on the cap which are used to secure your wig tight on your head. In this way, your wig will not be so easy to fall off. And if you still want extra security, you can also use some bob pins through the wig or on the edges of the wig.

12. Will the wig get tangled and how to detangle the wig?
Just like our own hair, it is normal for a synthetic lace front wig to get tangled sometimes. You can use a large wide-tooth comb to comb the hair from the lower part to the root part of the wig step by step. Please DO NOT comb the hair in a harsh way or back comb the hair which will damage the wig.

13. Do I have to wear a wig cap before applying the wig?
It's actually a personal choice. But most of our customers prefer to wear the wig cap before applying the wig no matter what their own hair length is. This is because in this way, it helps well hold the wig in place and keeps the wig cleaner and it can also help prevent hair breakage.